Skills Training

The Communication Skills Training course, with a seat time of two hours, will teach students how to identify the elements of the communication process, develop improved communication skills, and be better equipped to identify and avoid common barriers to effective communication.

Course Topics:


Introduction to Communication

Communication is among the earliest skills we learn in life and one of our most prevalent activities.
  • • Define effective communication.
  • • Recognize that communication is constantly occurring.
  • • Identify types of nonverbal communication.
  • • Identify and practice effective communication skills.
  • • Recognize barriers that can lead to ineffective communication.

Fundamental Factors for Effective Communication

Given the goal of communication is mutual understanding, one significant way to improve your communication skills is to deepen your knowledge of the people involved and the context within which the communication takes place. This quest for deeper knowledge is the subject of this lesson. At the conclusion, you will be able to:
  • • Recognize how emotions affect the communication process.
  • • Identify your own strengths and weaknesses related to communication.
  • • Select examples of filters that influence communication.
  • • Recognize how past experiences impact the communication process.
  • • Identify ways that cultural differences lead to communication style differences.
  • • List different types of contexts that influence communication.
  • • Recognize communication approaches that best fit the context.

Effective Listening

Having learned more about the communication process and about a variety of factors that impact communication, this lesson will cover one of the most important keys to successful communication: effective listening. The objective of this lesson is to identify effective listening techniques and successfully employ effective listening skills to improve communication. By the end of the course, students will be able to:
  • • Describe the elements of effective listening.
  • • Explain the benefits of effective listening.
  • • Identify the barriers to effective communication.
  • • Explain the role body language plays in creating and conveying a positive listening attitude.
  • • Describe how to create a listening mindset using framing, positive intent, and focus.
  • • Engage in and model active listening skills.
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CareerSafe is here for you.

CareerSafe cares for our customers and understands the unique challenges the pandemic has placed upon the education community. To help minimize impacts and continue helping students prepare for the future, we have decided to extend the phenomenal, simplified pricing deal on our Employability Skills Site License for the 2021-2022 school year.

Click the "Buy a Site License" button to request more information and a CareerSave represenative will be in contact with you.
This course is part of a site license package.
This training course is included in the CareerSafe Employability Site License package. To learn how to buy a site license for your entire school, as well as view all available Employability courses, visit the CareerSafe Employability - Site License page.

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