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  3. Activating Learner Accounts Guide

Activating Learner Accounts

When you invite a user to your group who didn’t have a previously existing CareerSafe account, they’ll need to activate their new account before they can access training.
How to Activate a New Account

The easiest way to activate a new account is to use the activation link that was emailed to the user.

  • If the new member has access to their email, ask them to check their inbox (or spam folder) and look for an email from CareerSafe with the subject “New Account”.
  • If they don’t have access to emails, follow the steps in the next section.
Activating a New Account Without Email Access

If your student is unable to access the email with their account activation link, you can either set a temporary password for their account or provide a group code they can use as multi-factor authentication (MFA). Once the student signs in using their email address and the temporary password or uses group code authentication, they’ll be able to complete the account activation process.

How do I set a temporary password for a member?

  1. Go to the Manage Group page for the group where you invited the new member.
  2. Find the member in the Members Tab. Note: you can search for a member by name or email.
  3. Click the More Actions icon at the right end of the member’s row in the Member table.
  4. Click Reset Password from the popover menu.
  5. When the Reset Password modal pops up, click the Set Temporary Password link in the footer of the modal.
  6. Enter a temporary password and click the Set Password button.

The member will be able to use this password, along with their email address, to sign in and complete the activation process.

How can my student use a group code to authenticate their account?

  1. Click the Forgot Password link from the Sign In page.
  2. Enter the email address for the account that needs to be activated.
  3. An alert will appear explaining that the associated account needs to be activated.
  4. Click the link in the alert to be redirected to the Authenticate Account page.
  5. Enter your email address and group code. Once the correct group code is entered, you’ll be redirected to the Activate Account page, where you can complete your account activation.